FAQ’s

Where do you ship from?

We ship from the the Netherlands.

Do you ship internationally?

Yes, we currently ship worldwide.

How long will my order take?

Processing time is 3-5 business days (Wednesday and Saturday orders are prepared and shipped).

Shipping time varies.
International orders can take anything from 5-15 days.

Please keep in mind that I do my best to process the order quickly, however, shipping times are out of my control and they can take significantly longer during busy periods or due to a variety of factors. 

Do you combine orders?

No, to keep shipping costs low, I cannot combine your orders. If I would do that, I need to put shipping costs higher.

Where is my order?

If your order was shipped with tracking, you may track it on the PostNL website using the tracking number provided, or, once international orders have left the Netherlands, on the website of your country's postal system or a general parcel tracking website. 

Please note, we only have access to the same tracking information as you do. 

Is my order lost?

Your order qualifies as lost if the post Office we send your order with, did confirm to us that the package is lost. Only then we will send replacement items to you if still in stock. Otherwise you will get a refund of the price you paid for the item. Shipping costs will not be redeemed. 

Can I cancel my order?

Short answer: if I haven't dispatched it, yes; If I have dispatched it, you can return your order on your expenses. For full details, see our Refund Policy.

Where are your designs from?

All designs featured in our Journal Blend products are original and hand drawn by Natasja from Journal Blend.

Where else can I purchase Journal Blend items?

At the moment, nowhere else.

If you are interested in stocking our products, please email us at info@journalblend.com